Assume nobody is listening
If the person you’re talking to misunderstands or zones out while you're talking, there’s an 80% chance they won’t let you know. You might notice if they respond nonsensically. "How’s it going?" "Not much." But most of the time, they nod, smile and change the topic, or ask for clarification and if they still don’t get it... nod, smile and change the topic.
We all assume. Good assumptions make life a lot easier. If we were pedantic about every little detail, we could never get through the day in time. We’re often given more information than we need, and more questions would waste more time. We also forget important details from time to time.
However, sometimes we really need people to listen. Some easy ways to increase the chance that your point sticks:
- Be extra concise
- Explain the thing multiple times, on different days
- Explain in person, over a call and in text
- If there’s an associated date, send calendar invites and check in on the days before
- Rephrase and refer back to the thing in other relevant conversations
- Keep space for follow-up questions
- Listen, really listen (does maybe mean probably not? Is the person furrowing their brows or frowning like they don't agree?)
Use your discretion and don't overdo it. Aim to be slightly annoying in your callbacks, not insufferable. Most importantly, be patient and assume best intent. Most people have a lot on their minds, just like you.